Getting Started

Thank you for using PersonalSecurityZone.com: Your Online Retailer for Self Defense and Shooting Sports! Our goal is to provide you with a wide assortment of name brand products for self defense, security and outdoor sports. We want to provide you with an enjoyable and convenient online shopping experience.

We sell directly to the public. You do not have to be a dealer & you do not have to have a Federal Firearms License (FFL) to buy from PersonalSecurityZone.com. (Firearms sales require FFL transfer. For details on how to buy a firearm, see the section titled How to Buy Firearms.)

Finding the Products You are Looking For

To get started, just use click on an image or link, or use one of our search engines on the home page. On the header, you may search the most popular product type by clicking on one of the blue tabs. However, there are many more product types for sale on our site. So, please visit our Search Options page, where you can find a search engine or wizard to fit your needs.

Also note the handy links on the very top right of each page, where you can click to go to the home page, help page or view the contents of your shopping cart.

Setting Up Your Account

When you place your first order, you will receive a user id and password. Save this information, and the next time you place an order in the future, you won't have to type in all your information over again.

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Ordering Help

If you see an item displayed on our site, it's IN STOCK within the last 24 hours. That's because at PersonalSecurityZone.com we make every effort to make sure that the items we display for sale on our Web site are actually in stock and ready for sale. But, please understand that no inventory database is 100% perfect. Here's how the stock quantities on our site work...

So that you will know the most current availability of each product, we display the Quantity in Stock on each product page. The Quantity in Stock for each product is updated every morning before the start of the business day, and we do not take orders for out-of-stock items. This means that we do our best to make sure that you always see items that are actually in stock on PersonalSecurityZone.com, and you also see how many of each item is available.

The Quantity in Stock tallys up the quantity available in the warehouses. So, the quantity you see on the Web page for each item shows its availability nationwide.

We make every attempt possible to keep the Quantity in Stock up to date for all products, so that you will not have to worry about availability when placing your order. However, on a some occasions, an item may be in very short supply (for example: Quantity in Stock is 1 or 2) and more than one order might be placed in our online store for that item. In this case, the orders will be processed on a first-come first-serve basis. Although we try to prevent this from happening, it does - especially at Christmas shopping time or for products that are extremely popular or collector's items. In this event, we will contact you as soon as possible and will also let you know if the item will become available again soon, and when.

New Feature: If an item is out of stock and the manufacturer plans to restock it, we display the item and give you the option of receiving an automatic email notification when the item is restocked. (Updated 1/18/2010)

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Track Your Orders

When your order is shipped, you will receive an email notice of shipping. Included on your notice will be the Federal Express tracking number for your package, plus instructions for how to track the progress of your package. Tracking numbers are used by Federal Express to identify and trace every package as it moves through the Federal Express system to its destination. You can use this number to track, locate and verify arrival of your package, as well as other details.

Questions About Your Order

Just give us a call. Scroll to the bottom of this page for our phone number. We're available to answer your questions or take your order Monday through Friday 9a.m.-5p.m. PST. Or, email us. Please include your name, date of order and items ordered in your request.

All firearms on PersonalSecurityZone.com can be sold to the public. However, a few extra steps are required. We do our best to make your online firearm purchase effortless and efficient, although there are laws and regulations that we must follow.

The details are below. (These steps apply to firearms sales only & are usually not required for Black Powder non-firearms or air rifles, air pistols, and stun guns, which are also non-firearms. Some states require these steps for Black Powder - those states are listed at the bottom of this section. For purchasing airguns, airsoft and stun guns, scroll down for more information.)

We do not ship your firearm directly to you. We must ship your firearm to an FFL (Federal Firearms License) Dealer near you, and your FFL dealer will then transfer ownership to you after filling out the required state and local paperwork. Therefore, we will wait to process your order until you let us know who you have chosen for your FFL Dealer.

Yes, we ship to California and are approved thru the California Firearms Licensee Check (CFLC) system as well as being a federally licensed firearms dealer (FFL) by the Bureau of Alcohol Firearms and Tobacco (BATF).

We do not ship firearms out of the United States. We do not have a firearms export license.

The steps to follow are:

1. FFL Dealers are licensed by the US Bureau of Alcohol, Tobacco & Firearms to process firearm sales. Looking for a local FFL Dealer? (Links below open a new window. Close the window to return to this page.)

   Search for FFL Dealers GunBroker

   Search for FFL Dealers at GunsAmerica

   Order your firearm online using our secure shopping cart. Or, give us a call for personal service. When you order, you may fill in the name, address and phone number of your local FFL Dealer, who will receive your firearm and then transfer it to you. If you don't know a FFL Dealer in your area, put a comment in your order form, or call us, and we will help you locate one near you. We have access to a large list of FFL Dealers in almost every town in the USA that will gladly handle a transfer for you. Most sporting goods stores will provide this service for a small fee. Also, pawn shops, gun clubs, shooting ranges, etc. may provide this service to you.
   
   
2. Important: We do not charge your credit card until we have received your FFL Dealer's information (see step 3 below).
   
   
3. Next, fax or mail us an original signed FFL (Federal Firearms License) from your FFL Dealer. Our fax number is (775) 841-0671 - we must receive a signed copy. Please have your dealer note on the FFL - your name - so that we can match up the FFL with your order. It is standard procedure for your dealer to charge you a paperwork fee (average $25.00 - $50.00 or more in some urban areas) to receive the gun for you. Most dealers will provide this service. If not, you will need to find another dealer. (Later, you must pass all local requirements when you pick up the gun.)
   
   
4. Make sure the dealer knows the firearm is coming from us. Give them our Web address PersonalSecurityZone.com in Carson City, Nevada. Our contact information appears on the bottom of every page on our Web site.
   
   
5. Your credit card will be billed after we receive your FFL Dealer's information. Then, your firearm will be prepared for shipment to your FFL Dealer. If your product has gone out of stock due to the delay in receiving your FFL Dealer's information, we not bill your credit card until the product is in stock, and we will notify you that a delay has occurred, plus our ETA (estimated time of arrival) for your product.
   
   
6. We will send you an email when the firearm ships. You will receive the Federal Express tracking number of your package. (For more information, See Shipping/Handling Costs & Times below.)
   
   
7. We have a No Returns policy on all firearms and black powder rifles. So, make sure you want the gun that you order before you place your order. If you have any questions about the product as it is described on our site or the manufacturer's site, ask us before placing your order.

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Check Your Local Laws and Before Ordering

Some states and localities have prohibitions that prevent us from shipping there. You can scroll down to read restrictions on the following items.

• Black Powder "Non-Firearms"
• Air Guns and Airsoft/SoftairGuns - "Non Firearms"
• Stun Guns - "Non Firearms"
• Ammunition and Pellets/BBs
• High Capacity Magazines

We follow all state and local laws, ordinances and restrictions, and therefore we do not ship everything we sell to all states. Below are some examples of restrictions. However, laws change all the time, so please check your local restrictions before placing your order.

We have no control over the laws in your state or city, and we reserve the right to refuse your order. If you place an order for an item prohibited for sale in your, it will be cancelled immediately. Your credit card will not be billed, and you will not receive the product(s).

Therefore, controlled items including hicap mags must be shipped to the same address as the customer's credit card billing address.

Please Know Your Local Laws and Ordinances

It is the responsibility of the buyer and user, not PersonalSecurityZone.com, to understand your local and state laws before placing an order. If you are unsure of your state's laws pertaining to any products you want to order, you should consult local or state authorities to be certain you are not breaking any laws.

Black Powder "Non-Firearms"

Black Powder muzzleloaders are not defined as "firearms" by the US Bureau of Alcohol, Tobacco & Firearms (BATF). Therefore, these can be shipped directly to the purchaser and do not require sale through a FFL (Federal Firearms Licensee) in most states. However, there are some states with restrictions:

Residents of HI, IL, MA, MI, NJ, and NY please check your local laws for restrictions before ordering any Black Powder firearm.

All black powder/muzzleloader orders from the states of MI, IL & NJ or shipping to the states of states of MI, IL & NJ must be placed through an FFL. In these states, please follow our instructions in the section of this page titled How to Buy Firearms.

Air Guns and Airsoft/Softair Guns - "Non Firearms"

Please check your local laws and ordinances before ordering, because we sell these items only where legal. Sales of air rifles, bb guns or CO2 powered pistols and rifles are restricted in many states and municipalities. We are sorry but we can not continually update this page with all the changes in rules, laws and ordinances. Therefore, when we receive your order, we check the database of restrictions that is compiled and updated by our distributors, and if your locality is restricted, we will notify you and your card will not be charged. Therefore, if you would like to buy an air rifle, bb gun or CO2 powered pistol or rifle, go ahead and place your order, and then we will notify you if the order can not be filled. (Updated 5/12/2008)

A few restrictions are listed below:

• Residents of New York City and its boroughs (Manhattan, Brooklyn, Bronx, Queens, Staten Island, these zip codes are: 100xx-104xx, 110xx, 112xx-114xx, 116xx) cannot buy bb guns, air guns or Airsoft/Soft Air guns from us.
  
• Special conditions for New York zip code 115xx and Baltimore, MD, you can purchase bb guns, air guns or Airsoft/Soft Air; however, we need a copy of your driver's license to prove you are over 18 years of age. You can fax it to 775-841-0671, or use the email link at the bottom of this page to request instructions for how to email us an image of your license (.jpg, .gif or .bmp).
  
• Special conditions for Michigan residents, .177 caliber air rifles and smooth bore air pistols can be purchased and will be shipped directly to you. No air pistols (other than smooth bore) of any caliber can be sold to you unless the proper permits are issued by the State and local authorities. According to Michigan law Sec. 222. As used in this chapter: (b) "Firearm" means a weapon from which a dangerous projectile may be propelled by an explosive, or by gas or air. Firearm does not include a smooth bore rifle or handgun designed and manufactured exclusively for propelling by a spring, or by gas or air, BB's not exceeding .177 caliber. Therefore, Michigan residents, if you would like to purchase something other than a .177 caliber air rifle, we will ship it to you, however you will have to follow the steps below:

1. Place your order on PersonalSecurityZone.com, but then you must...
2. Find a participating dealer/retailer and let us know where to ship your gun. The item will be shipped to the designated dealer/retailer in your area. Your job is to find a dealer for us to ship to. To do so...
3. Go to your local police department to obtain a Permit to Purchase the airgun. Each airgun purchase must have a separate Permit.
4. After the Permit is issued to you by the Police take it to the gun store where your gun will be shipped.
5. After the Permit is presented to the store and the fee is paid they will hand over the airgun to you.
6. Take the airgun back to the police department, where they will conduct a safety check and ballistics test.
7. After it is determined that the gun is safe and tests are conducted you will be ready to take the airgun home.

Stun Guns "Non Firearms"

• No stun gun sales to New York, New Jersey, Illinois, Massachusetts, Michigan, Rhode Island, Wisconsin, Hawaii. Please check your local laws for restrictions before ordering, because we do not ship where not allowed.

Restrictions on Sales and Ownership of Pepper Sprays (updated 6/4/08)

We update this list whenever possible. Please realize that your state or city ordinances may differ from this list. If you have questions, contact your local authorities for verification. Please check your local laws for restrictions before ordering, because we do not ship where not allowed.

Arkansas Size restriction (Shall not exceed 50 cubic centimeters)
California Size restriction (Maximum weight is 2.5 ounces) Age restriction (Must be 16 years old to possess)
Labeling restriction (Warning language must appear on the label and an expiration date must appear on the canister)
District of Columbia Age restriction (Must be 18) Labeling restriction (Expiration date must be on each unit)
Florida Size restriction (Designed to fit in a woman’s handbag or man’s pocket and containing not over ½ oz chemical)
Hawaii > Honolulu OC ONLY is legal. Age restriction (Must be 18). Size restriction (1/2 oz)
Licensing requirement (Current legislation pending to re-establish the legality/illegality of these products in Hawaii.)
Illinois Age restriction (Must be 18)
Massachusetts residents may only purchase defense sprays from licensed Firearms Dealers in that state.

Ammunition and Pellets/BBs

We do not sell ammunition to Hawaii, Alaska, Massachusetts, New York City, Washington DC, Illinois or Massachusetts. Residents of DE, DC, IL, MA, NY and OH please check your local laws for restrictions before ordering. Please avoid disappointment and do not order ammo if it is not allowed in your locality, because we do not ship where not allowed.

High Capacity Magazines

Hi Cap mags are those with over 10 rounds.

• No sales of Hi Cap mags to California or Hawaii.
• No sales of pistol Hi Cap mags to New York or Massachusetts. (However, rifle Hi Cap mags are OK to sell to these states.)

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Shipping & Returns Help

Shipping/Handling Costs and Times

We bill for Federal Express, UPS or US Post Office shipping to your location from ours (Carson City, NV 89702) or the warehouse where your order ships from (Texas, Illinois or Nevada in most cases). There is a $5 handling fee per order.

When your order ships, you receive an email message with the Federal Express tracking number and instructions for how to track your order's delivery progress. (Please scroll up on this page to the Ordering Help section for details about Tracking Your Orders.)

Sorry No International Shipping

After investigating the multitude of import prohibitions and tariffs (unique even within EU countries) we have concluded that it's simply not possible for us to ship any items with an assurance that they will arrive at the buyer's address in another country. Additionally, customs charges are ever changing, and we are sorry we don't know how to automate charging the ever-changing customs fees. For these reasons, we are currently not shipping internationally.

Our Return/Cancellation Policy

Please read the entire return policy before making your purchase or contacting us about returns. Then, give us a call with any questions you may have. Scroll to the bottom of this page for our phone number.

Any return of a purchased product is at the sole discretion of PersonalSecurityZone.com. Returns are processed on a case-by-case basis, and the item must be unopened & unused in the original package. This is because we must be able to resell the item as a new item.

Most orders ship within 24 hours, therefore for the purpose of this policy Cancellations are the same as Returns. (See Additional Return Policy Information Regarding Cancellations at the bottom of this section for details.)

We do not guarantee that you can return all items. Absolutely No Returns on firearms, black powder guns and accessories, airguns and airgun accessories, ammunition, parts, and apparel (including but not limited to gloves, belts, glasses, ear muffs, ear plugs, backpacks, knee pads, protective vests).

If an item was damaged in shipment, it is the customer's responsibility to initiate a shipping damage claim from the shipper: UPS, Fed Ex of US Post Office. We will provide information about how to initiate a claim, upon request. However, we do not prepay shipping damage claims, because this is a matter between the recipient and the shipping company.

If we agree to return an item, a restocking fee may be applied before refunding your payment. Our restocking fee is a minimum of 25% - 50% of the price you paid for the item, with a minimum of $15. (In the case of items correctly described on our Web pages, such as when a customer purchases an accessory item that clearly is not specified to fit their firearm, restocking fee can be as high as 50% in these cases.) This is necessary to cover the costs of acquiring, shipping and reselling items that have been returned. Therefore, please make sure you have answered all your pre-sales questions and that you want an item before placing your order for it. We do not refund initial shipping charges or return shipping charges.

We do not refund shipping. However, if for some exception at our discretion we agree to reimbuse or refund shipping charges, the reimbursed amount can not exceed the original shipping amount on your order. For example, if you have the UPS Store repackage and ship your item, or if you decide to ship via expedited rates, we do not reimburse the additional charges over and above the shipping you paid on your original order.

Items can only be returned within 30 days of date-of-delivery. (Return Policy Updated 10/07/08)

Important: You must request a return authorization before returning your item, or it will be refused at the post office.

All manufacturers' warranties, restrictions and conditions apply to the items you purchase. This means that any defects in manufacturing or damage in shipping will be covered by the manufacturers' warranty shipping insurance. In case of manufacturers' defects and warranty repairs, PersonalSecurityZone.com will provide instructions for contacting the manufacturer.

In the case of shipping damage, we will process a shipping claim with the shipper (Federal Express, United Parcel Service or US Post Office, and you will be refunded upon settlement or earlier, depending on the conditions of your loss (decided on a case-by-case basis).

Additional Return Policy Information Regarding Cancellations

When you click on the final order form button that says "Click here to submit your order" you will see an important message next to the button. "(Clicking this button is your authorization for us to charge your credit card & ship your items as per the time period specified on the product page. This is a legal agreement to pay for the products you have purchased. Cancelled orders are subject to our limited return policy as detailed on our help page.)". This message means that your order is immediately subject to our Return Policy described above on this page. Since orders can be processed and shipped within a few minutes or hours, "cancellations" are defined as "returns" and treated the same a "returns" and as the message stats, "Cancelled orders are subject to our limited return policy."

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About Us

Since 1999, PersonalSecurityZone.com has been on the Web selling self defense products. Our business is a corporation registered with the State of Nevada and City of Carson City, Nevada, and we are a member of the Carson City Chamber of Commerce. Our Web site is secured through Verisign Corp. We are a licensed firearms dealer (FFL), through the United States Bureau of Alcohol, Firearms & Tobacco. Our customers share our enthusiasm for outdoor sports and personal security. We serve both large and small buyers, from individuals to large corporate and government institutions. For more information, just scroll to the bottom of this page and click on the email link to contact us.

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Security & Privacy

How We Protect Your Privacy

The security of your personal information is very important to us. We never give, sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.

Safe Shopping at PersonalSecurityZone.com

We want you to feel completely secure when ordering from PersonalSecurityZone.com. We use a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. We are a Verisign Approved Secure Site.

What Personal Information We Collect

We collect personal information that you choose to provide voluntarily when using the PersonalSecurityZone.com Web site. This information includes your email address and a password when you register to create your PersonalSecurityZone.com account. You can browse our online store without registering, but you will need to register when you purchase something, so that we can process and ship your order. We may also ask for personal information when you contact our Help Desk. This will allow us to protect your confidentiality by verifying your identity.

PersonalSecurityZone.com does not intentionally collect personal information about children under the age of 13. If you are under 13 and would like to shop at PersonalSecurityZone.com, please ask a parent or guardian for assistance.

Purchase Information

When you make a purchase using a credit card, we collect your name, your billing address for the card, the card type, number, and expiration date. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s).

When you become a registered user of PersonalSecurityZone.com, we save your billing information in your account. We also save your shipping address in your account.

Cookies and Other Computer Information

When you visit PersonalSecurityZone.com, you will be assigned a temporary cookie (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our site, so you can put items in your shopping cart and place your order.

You need to have cookies enabled in order to shop online at PersonalSecurityZone.com. If you have disabled cookies in your Web browser, you must place your order via phone or fax. (Each browser has its own method of enabling and disabling cookies, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

We also collect certain technical information from your computer each time you request a page during a visit to PersonalSecurityZone.com This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring Web site, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

How We Use Your Personal Information

Information we collect on PersonalSecurityZone.com may be used in the following ways:

• Deliver merchandise that you purchase online
• Register you as a customer of PersonalSecurityZone.com
• Bill your credit card for your purchases
• Confirm your orders
• Respond to your customer-service inquiries or requests
• Communicate special offers and featured items to you, but only if you choose to receive such notices
• Find and stock the products you want

When and With Whom We Share Your Personal Information

We never give, sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our trusted service providers for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; providing customer service; and completing credit card transactions.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law.

How We Protect the Security of Your Personal Information

The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.

PersonalSecurityZone.com has also obtained a digital certificate from Verisign, Inc., a leading provider of Internet trust services. When you enter a secure portion of our site (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a PersonalSecurityZone.com Web server, not to some unknown or unauthorized server.

Ultimately, your personal information is protected by the password you created when you registered for an account at PersonalSecurityZone.com (or another password you chose after changing a previous password). Please keep this password confidential. The confidentiality of your password is yours to protect.

Changes to the PersonalSecurityZone.com Privacy Policy

This Privacy Policy has been in effect since it was first posted on PersonalSecurityZone.com on February 21, 2002. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will post notice of the change on PersonalSecurityZone.com for a period of at least six months after the change is implemented.

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Still Have Questions?

Contact Us

Just give us a call. Scroll to the bottom of this page for our phone number. We're available to answer your questions or take your order Monday through Friday 9a.m.-5p.m. PST. Or, email us.

Thanks again for choosing PersonalSecurityZone.com!

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